Discover the story behind Vocational Training Hub and our mission to transform learning across the social care and children looked after sectors.
Forbes
Neil Degg knows what the future can look like for someone from a deprived background and/or lacking in a good education. Raised in a part of Manchester with high unemployment and low educational outcomes, he was already getting into trouble by the age of six. Coupled with an emotionally absent father and a mother doing her best to keep the family together, life was always going to be a challenge.
By the age of 15, Neil was living in a homeless unit. Alienated from the kind of support network a person needs to make healthy choices, his life continued on a downward spiral. Reflecting on those times, he says, “I wasn’t thinking about how my behaviour was impacting other people. I was just trying to survive in the only way I knew how.”
Things only began to change for Neil when, at 28, he was given the opportunity to work in social care:
“I instantly resonated with that environment. I understood the challenges that young people in care faced - and those of adults who lacked an education, or were from a marginalised background. I could see why they often failed and I knew I could use my own experiences to make a positive contribution to the lives of others. It made me realise, had I received the right encouragement, education and opportunity, I could have contributed positively to society a lot sooner"
Neil initiated Vocational Training Hub in 2014 with a vision to transform learning across the social care and children looked after sectors. He brought together a network of experienced professionals, sector experts and practitioners, united by a shared commitment to delivering that vision.
Proudly featured in Forbes and showcased on the BBC for the outcomes achieved with children, young people and adults, Vocational Training Hub provides training resources across multiple sectors - supporting an individual’s career alongside free preventative, life skill, parental and mental health resources for all age groups.
Vocational Training Hub believes that engagement is pivotal for an individual to be inspired to invest time in themselves. Everyone’s experience of life, regardless of age, determines their ability to see the value in something. Unfortunately, life can sometimes make the possible seem impossible - but we must never stop trying to unlock each individual’s potential.
“I would like to personally welcome you to access our training resources with an open invitation to provide us feedback or suggestions to help us continuously be impactful & accessible.”
Kind Regards
Neil Degg
Our mission is to provide exceptional children's services specific courses that build confidence, develop careers and promote well-being — reaching all learners, regardless of age or background.
Harnessing the science of learning, we believe in global collaboration — providing a platform where experts and practitioners can share their knowledge for the greater good.
We are driven by a passion to help every person we engage with to become the best version of themselves.
The Children Services prides itself on providing exceptional vocational training resources that help each individual to learn, engage and grow — from birth, throughout adulthood. We are focused on delivering outcomes that have a positive impact on children, young people, and adults.
We understand that to deliver amazing outcomes for children and young people, we also need to support each adult’s mental health and develop their basic life skills, providing practical solutions to the everyday issues that impact a person’s life chances.
We believe in creating a brighter future through education, empowerment, and community — because everyone deserves the opportunity to thrive.
An ever-growing network accessible to all.
Our training material is provided by leading Children Services experts, practitioners, and exceptional sector-specific individuals with valuable lived experiences, allowing them to craft insightful learning outcomes.
Our training recognises that every individual is unique, with different learning styles and accessibility needs. It blends games, video, reading, writing and reflective practices and, as standard, every course comes with supporting material and assessments.
The Children Services works hand in hand with leading scientists from around the world to ensure our methods of creating & delivering training embrace each learning style to ensure knowledge is retained.
The Children Services’ long-term goal is to eventually reach out globally, ensuring everyone has access to exceptional vocational training to match their career ambitions — training that is accessible to every human being, regardless of background, disability or needs.
We are also aiming to extend free access to our person-centred training, including preventative resources as well as courses on life skills, parenting and mental health that make a real difference to every child, young person and adult.
We’re always looking to collaborate with passionate individuals who want to make a difference.
support@vocationaltraininghub.com
One child, one teacher, one book, one pen can change the world.
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Global Technology Group Limited offers courses and content ("Content Offerings") from various reputable sources. While we seek to provide world-class Content Offerings from our Content Providers, unexpected events do occur. Global Technology Group Limited reserves the right to cancel, interrupt, reschedule, or modify any Content Offerings, or change the point value or weight of any assignment, quiz, or other assessment, either solely, or in accordance with Content Provider instructions. Content Offerings are subject to the Disclaimers and Limitation of Liability sections below.
Global Technology Group Limited does not grant academic credit for the completion of Content Offerings. Unless otherwise explicitly indicated by a credit-granting institution, participation in or completion of Content Offerings does not confer any academic credit. Even if credit is awarded by one institution, there is no presumption that other institutions will accept that credit. You agree not to accept credit for completing a Content Offering unless you have earned a course certificate or other equivalent documentation of your completion of the Content Offering. Global Technology Group Limited, instructors, and the associated Content Providers have no obligation to have Content Offerings recognized by any educational institution or accreditation organisation.
Except as described in the Degree, MasterTrack, and University Certificate Programs section below, nothing in these Terms or otherwise with respect to your participation in any Content Offerings by Content Providers: (a) establishes any relationship between you and any Content Provider; (b) enrols or registers you in any Content Provider institution, or in any Content Offering offered by any Content Provider institution; or (c) entitles you to use the resources of any Content Provider institution beyond participation in the Content Offering.
The Services enable you to share your content, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, and the like ("User Content"), with Global Technology Group Limited, instructors, and/or other users. You retain all intellectual property rights in, and are responsible for, the User Content you create and share. User Content does not include course content or other materials made available on or placed on to the Global Technology Group Limited platform by or on behalf of Content Providers or their instructors using the Services or Content Offerings. As between Global Technology Group Limited and Content Providers, such Content Offerings are governed by the relevant agreements in place between Global Technology Group Limited and Content Providers.
To the extent that you provide User Content, you grant Global Technology Group Limited a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide licence to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. This licence includes granting Global Technology Group Limited the right to authorise Content Providers to use User Content with their registered students, on-campus learners, or other learners independent of the Services. Nothing in these Terms shall restrict other legal rights Global Technology Group Limited may have to User Content, for example under other licences. We reserve the right to modify or remove content or individuals should a breach of our terms occur.
We welcome your suggestions, ideas, comments, and other feedback regarding the Services ("Feedback"). By submitting any Feedback, you grant us the right to use the Feedback without any restriction or any compensation to you. By accepting your Feedback, Global Technology Group Limited does not waive any rights to use similar or related Feedback previously known to Global Technology Group Limited, developed by our employees, contractors, or obtained from other sources.
We care about the security of our users. While we work to protect the security of your account and related information, Global Technology Group Limited cannot guarantee that unauthorised third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorised use of your account by emailing support@vocationaltraininghub.com or submitting via our site contact us form.
Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Global Technology Group Limited cannot guarantee that such third party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Global Technology Group Limited disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third party content
Global Technology Group Limited respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Global Technology Group Limited Copyright and Trademark Policy below in accordance with applicable law.
Global Technology Group Limited is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the Content Offerings. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.
Global Technology Group Limited offers paid Services (e.g., course certificates for certain courses) for a fee. Unless otherwise stated, all fees are quoted in UK sterling. You are responsible for paying all fees charged by or for Global Technology Group Limited and applicable taxes in a timely manner with a payment mechanism associated with the applicable paid Services. If your payment method fails or your account is past due, we may collect fees using other collection mechanisms. Fees may vary based on your location and other factors, and Global Technology Group Limited reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services. Refunds may be available for paid Services as described in our Refund Policy below.
The Services may allow you to enrol in Degree, MasterTrack, and University Certificate programs or similar programs offered by our Content Providers on the Global Technology Group Limited platform. Our Content Providers serve as the distance education providers of these programs and determine admissions, refund, and graduation or completion policies and requirements. Nothing in these Terms shall restrict the applicability to you of any institutional policies established by our Content Provider in connection with these programs (e.g., student codes of conduct); such policies shall supplement these Terms and to the extent there is a conflict between such policies and these Terms, as between you and our Content Provider, our Content Provider’s policies shall govern.
Depending on the program, tuition and fee payments for these programs may be collected by Global Technology Group Limited or our Content Partners. If your payment method fails or your account is past due, we or our Content Partners may collect tuition and fees using other collection mechanisms. Tuition and fees may vary based on your location and other factors, and Global Technology Group Limited and its Content Partners reserve the right to change any tuition and fees for future semesters or equivalent payment periods at their sole discretion. Refunds may be available for paid Services as described in our Refund Policy below. You are encouraged to research and consider whether the tuition and fees required for Content Offerings align with your professional and financial goals.
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We are constantly changing and improving our Services. We may add or remove functions, features, or requirements, and we may suspend (to the extent allowed by applicable law) or stop part of our Services altogether. Accordingly, Global Technology Group Limited may terminate your use of any Service for any reason. If your use of a paid Service is terminated, a refund may be available under our Refund Policy. We may not be able to deliver the Services to certain regions or countries for various reasons, including due to applicable export control requirements or internet access limitations and restrictions from governments. None of Global Technology Group Limited, its Content Providers and instructors, its contributors, sponsors, and other business partners, and their employees, contractors, and other agents (the "Global Technology Group Limited Parties") shall have any liability to you for any such action. You can stop using our Services at any time, although we'll be sorry to see you go.
To the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Global Technology Group Limited parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Global Technology Group Limited parties further disclaim any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.
To the maximum extent permitted by law, Global Technology Group Limited parties shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any party other than the applicable Global Technology Group Limited party, including without limitation, any defamatory, offensive, or illegal conduct; or (c) unauthorised access, use, or alteration of your content or information. In no event shall Global Technology Group Limited aggregate liability for all claims related to the services exceed twenty pounds sterling or the total amount of fees received by Global Technology Group Limited from you for the use of paid services during the past six months, whichever is greater.
You acknowledge and agree that the disclaimers and the limitations of liability set forth in this terms of use reflect a reasonable and fair allocation of risk between you and the Global Technology Group Limited parties, and that these limitations are an essential basis to Global Technology Group Limited ability to make the services available to you on an economically feasible basis.
You agree that any cause of action related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.
To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.
This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.
You agree to indemnify, defend, and hold harmless the Global Technology Group Limited Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable solicitor fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.
Except as provided below, the Services are managed by Global Technology Group Limited, which is located in the UK. You agree that these Terms will be governed by the laws of the country you reside. In the event of any dispute related to these Terms that is not subject to binding arbitration, you and Global Technology Group Limited will submit to the personal jurisdiction of an exclusive venue in a court located in and serving your location as the legal forum for any such dispute.
To the extent you are located in the European Union or the United Kingdom, the Services are managed by Global Technology Group Limited. You agree that these Terms will be governed by the laws of the UK, excluding its conflicts of law provisions.
This section shall not deprive you of any mandatory consumer protections under the law of the country to which we direct Services to you, where you have your habitual residence.
You and Global Technology Group Limited agree to submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “ Claim,” and collectively the “ Claims ” ).
Any and all Claims shall be submitted for binding arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association (the “ AAA Rules ” ), as amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org, and are hereby incorporated by reference. In the event of any inconsistency between this arbitration provision and the AAA Rules, such inconsistency shall be resolved in favour of this provision. If you decide to initiate arbitration, you agree to pay the initiation fee of £200 (or the amount otherwise required by the AAA Rules), and we agree to pay the remaining arbitration initiation fee and any additional deposit required by AAA to initiate your arbitration. We will pay the costs of the arbitration proceeding, including the arbitrator’s fees; however, other fees, such as attorney’s fees and expenses of travel to the arbitration, shall be paid in accordance with the AAA Rules and applicable law. We will pay all costs associated with any arbitration that we commence. A single, neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims.
The arbitrator shall be an active member in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge. The arbitrator shall honour claims of privilege recognized at law. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Any arbitration proceedings shall be conducted in the federal judicial district of your residence, and you will be given the opportunity to attend the proceeding and be heard. The arbitrator’s decision will be final and binding upon the parties and may be enforced in any country or state that has jurisdiction. You and we agree that the arbitration shall be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of governmental agencies.
Neither you nor Global Technology Group Limited may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. The Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Global Technology Group Limited individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. Accordingly, you and we agree that the AAA Supplementary Rules for Class Arbitrations do not apply to our arbitration. This arbitration provision and the procedures applicable to the arbitration contemplated by this provision are governed by the Federal Arbitration Act, notwithstanding any state law that may be applicable.
This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary in junctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in this provision.
A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.
This binding arbitration and class action waiver section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, and the right to engage in discovery except as provided in the aaa rules. Other rights that you or Global Technology Group Limited would have in court also may not be available in arbitration.
We reserve the right to revise the Terms at our sole discretion at any time. Any revisions to the Terms will be effective immediately upon posting by us. For any material changes to the Terms, we will take reasonable steps to notify you of such changes, via a banner on the website, email notification, another method, or combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Terms
If it turns out that a particular provision of these Terms is not enforceable, this will not affect any other terms. If you do not comply with these Terms, and we do not take immediate action, this does not indicate that we relinquish any rights that we may have (such as taking action in the future).
Our Content Providers and integrated service providers are third party beneficiaries of the Terms and may enforce those provisions of the Terms that relate to them.
All free company accounts will be archived if they have not been logged into for 75 days.
All paid accounts will be archived if they have not been logged into for 120 days. Accounts with a live subscription (or mandatory bundle) will be archived 120 days after the product has expired.
All learner accounts will be switched to an individual account. Any training that was free at the time of allocation, or was allocated using credits, will remain in place.
Any learner account that has not been logged into for 120 days will be archived.
Archived accounts can be automatically reactivated by logging back in - allowing a learner to complete any training and access any unused credits.
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Please note that our office will be closed from 19 December to 5 January.
If you require credits or support before the break, we kindly ask that you contact us as soon as possible to avoid any delays.
Please ensure your learners know how to address any access issues before the break. Or have them contact your team directly, as we won't be available.
Any queries submitted during our closure will be addressed promptly upon our return.
This privacy policy is for The Training Hub Group Ltd (‘our’, ‘we’, ‘us’) registered company number 11345276 with registered address 281 Palatine Road, Manchester, M22 4ET
In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.
The Training Hub Group Ltd is committed to processing personal information about its customers in ways that comply with its legal and
We respect and value the privacy of everyone who enquires or purchasesour servicesand will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.What
The policy sets out how we use personal data.
The Training Hub Group will not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.
Data collection
The Training Hub Groupmay collect personal information which we receive when you:
We may collect the following types of information:
Appropriate firewall technology is usedwithinto prevent unauthorised access. All personal data is backed up daily, and archives are stored off-site in a secure location.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.
The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on The Training Hub Group’s Customer Relationship Management (CRM) system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.
The organisation’s individual learner data (first/last name and email) will be stored on The Training Hub Group’s Learner Management System (LMS) to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress and download personalised certificates.
The Training Hub Groupwill invite customers to renew their service before the serviceexpiry date. If the organisation chooses not to renew the service, access to thepaidcourses and will no longer be availablebut you will still have access to free courses via The Big Initiative. Three months after the contract expiry date has passed, ifno service renewal has been agreed –we will:
An individual learner can request that The Training Hub Groupdeletes any personal data and training history.
Our Sites and Services do not target and are not intended to attract children under the age of 10.
The Training Hub and associated companies do not knowingly solicit personalInformation from children under the age of 10. Should we learn or be notified that we have collected information from users under the age of 10, we will immediately delete such personal information. If you are under 10in your country of residence, please ask your parent or guardian to provide their information for you.
We may contact you for marketing purposes if you have consented to receive marketing information, if you have made an enquiry regarding The Training Hub Groupservices, or if it has been identified that The Training Hub Groupservices may be of legitimateinterest to you. We do not use your data in away you would find intrusive or which could cause harm, and you have the right to stop us from contacting you for marketing purposes at any time. Please email support@vocationaltraininghub.com
We use your information to:
Keeping your information safe and secure
The Training Hub GroupLearning Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used,shared or destroyed, and against it being lost.
Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. The Training Hub Groupreserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, The Training Hub Groupwill endeavour to respond without delay, and within the one month specified by law.
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
The TrainingHub Groupoperates an email newsletter programme through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.
Email marketing campaigns sent to you byus may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.
This information may be usedto refine future email campaigns and supply you with more relevant content based on your activity.
You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email –or other instructions provided by us in the email.
We use a chat function on the TheTraining Hub Groupwebsite. All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database. All chat sessions and user data are maintained and archived on secure servers.Access to your chat data is password protected and passwords are account specific.
This website uses cookies to improve your experience when visiting the website. Cookies are small files saved to your device that track, save andstore information about your interactions with and usage of the website. This allows the website, through its server to provide you with a tailored experience within this website.
We use the following cookies:
By continuing to use this site, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests, and further help us to improve the site.
Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.
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We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in September 2019
You can contact us via :
Email: support@vocationaltraininghub.com
Address: 125 Deansgate, Manchester, M3 2BY
Write to Us:Vocational Training Hub Group, 18 –22 Mosley Street, Manchester, M2 3AG
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